Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
Require further assistance?
If you require further assistance email us via the contact us section of the website and we will endeavour to reply within 3-5 working days.
Or phone +44 (0)207 535 8471. Our opening hours are GMT 9.00 - 5.30 - Monday to Friday
If you wish to contact us in writing please send your letters to the following address:
Website Department
9 Hatton Street
London
NW8 8PL
Please note all RETURNS must be sent to:
The Dune Group DC Website Returns
Pied A Terre Returns
Elms Depot
Cambridge Road
Whetstone
Leicester
LE8 6LG
If you require further assistance email us via the contact us section of the website and we will endeavour to reply within 3-5 working days.
Or phone +44 (0)207 535 8471. Our opening hours are GMT 9.00 - 5.30 - Monday to Friday
If you wish to contact us in writing please send your letters to the following address:
Website Department
9 Hatton Street
London
NW8 8PL
Please note all RETURNS must be sent to:
The Dune Group DC Website Returns
Pied A Terre Returns
Elms Depot
Cambridge Road
Whetstone
Leicester
LE8 6LG
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