Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
Package Damaged on Arrival
If the product packaging is damaged on arrival and you feel this is unacceptable and detrimental to the product, it should be refused at point of delivery.
If the package is signed for on your behalf and you discover the damage later the issue needs to be flagged within 48 hours for a claim to be made.
After this time lapses unfortunately we will not be able to assist with a claim for the goods.
Please call +44 (0)207 535 8471. Our opening hours are GMT 9.00 - 5.30 - Monday to Friday
If the product packaging is damaged on arrival and you feel this is unacceptable and detrimental to the product, it should be refused at point of delivery.
If the package is signed for on your behalf and you discover the damage later the issue needs to be flagged within 48 hours for a claim to be made.
After this time lapses unfortunately we will not be able to assist with a claim for the goods.
Please call +44 (0)207 535 8471. Our opening hours are GMT 9.00 - 5.30 - Monday to Friday
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