Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
Faulty Items
What happens if my product is faulty on arrival?
Please fill out the returns form and send it back to the address on the returns form either requesting the same item to be sent again OR for a full refund this will include your initial postage.
Please note you will not be charged postage for the new 'like for like' item being sent back out to you.
What happens if the product develops a fault after being worn?
Please contact the Customer Services Dept on +44 (0) 207 535 8471 our advisors will be happy to offer support.
All worn faulty goods must be returned to our Customer Services Team
The Dune Group DC
Customer Services
Elms Depot
Cambridge Road
Whetstone
Leicester
LE8 6LG
What happens if my product is faulty on arrival?
Please fill out the returns form and send it back to the address on the returns form either requesting the same item to be sent again OR for a full refund this will include your initial postage.
Please note you will not be charged postage for the new 'like for like' item being sent back out to you.
What happens if the product develops a fault after being worn?
Please contact the Customer Services Dept on +44 (0) 207 535 8471 our advisors will be happy to offer support.
All worn faulty goods must be returned to our Customer Services Team
The Dune Group DC
Customer Services
Elms Depot
Cambridge Road
Whetstone
Leicester
LE8 6LG
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