Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Delivery information UK (postage)
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA, CANADA, HONG KONG and AUSTRALIA - Special Requirements - TO BE READ BY ALL CUSTOMERS PURCHASING OUTSIDE UK/EUROPE
Can I track the status of my order?
Stock Notification Emails
What is the returns policy? (including SALE ITEMS)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
How long does it take for refunds to be processed?
Refunds are processed immediately once we are in receipt of your returned items, however please allow up to 14 days for funds to be credited back to your account. Please note during SALE this can take a little longer.
Refunds are processed immediately once we are in receipt of your returned items, however please allow up to 14 days for funds to be credited back to your account. Please note during SALE this can take a little longer.
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